depo99Frequently Asked Questions

Account opening starts with your email and a strong password. Visit depo99.id, click "Open account," and enter your email address. You will receive a verification link; click it to confirm your email. Next, provide your full name, mobile number, and date of birth. Our system then requests a clear photo of your national ID card or passport for identity verification (KYC). Upload the document and a recent selfie holding your ID. Verification typically completes within one to two hours. Once approved, you can deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). After your first deposit, you have full access to our sportsbook (Liga 1, Piala Indonesia, Piala AFF, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). You can complete this entire process from Jakarta, Surabaya, Bandung, Medan, or Semarang, or anywhere our services are available.

KYC verification requires two documents: a government-issued photo ID and a recent selfie. The ID can be your national ID card (KTP), passport, or driver's license. The document must be clear, well-lit, and show all text legibly. Take the selfie holding your ID card so both your face and the document are visible in the frame. Upload both images through your account settings under "Verification" or "Account Security." Our system automatically checks the documents for clarity and authenticity. If your submission is rejected, we will explain which element needs correction. You can resubmit immediately without additional fees. This process protects both you and depo99 by confirming your identity before you access real-money services.

Our support team communicates in English. When you contact us through our help page or live chat, you can write your question in English and receive a response from our team. We keep responses clear and simple so you understand the information regardless of your English level. If you have technical or account questions, include specific details such as your account email, the transaction ID of a deposit or withdrawal, or a description of what happened. This helps us respond faster and more accurately to your concern.

To request deletion of your account data, contact our support team via live chat or the help page on depo99.id. Write a message stating "Data deletion request" and provide your account email address. Our team will verify your identity and explain what data we retain, what we can delete, and what we must keep for legal or financial compliance reasons. Some information, such as transaction history for bank reconciliation, may be retained even after account closure. We will confirm what can be deleted and process your request according to applicable privacy law. The process takes several business days.

We accept deposits across a broad range of amounts to suit different users. The exact minimum and maximum depend on your chosen payment method. mobile banking, local payment, online payment, and e-wallet typically start at a low minimum and go up to several million rupiah per transaction. mobile banking transfers and direct bank transfers (local payment, online payment, e-wallet, mobile banking) often allow larger amounts. During your first visit to the deposit page, you will see the current limits for each payment method. If a limit is too low for your needs or you have other questions, contact our support team. We at depo99 do not publish fixed amounts because limits can change based on payment-partner agreements and regulatory updates.

Depositing with mobile banking, local payment, or online payment follows the same simple flow. Log into your depo99 account, go to the "Deposit" section, and select your e-wallet from the list. Enter the amount you wish to deposit. You will be redirected to your chosen e-wallet app or web page. Authorize the payment by entering your PIN or password. Once you confirm, the transaction is processed and your depo99 balance updates immediately. If your balance does not appear within a few minutes, return to your deposit page to check the transaction status. Most e-wallet transfers complete in seconds, but if there is a delay, contact our support team with your transaction ID. We will investigate and credit your account if the payment succeeded but did not sync properly.

Live-dealer tables and slots are two distinct game types on depo99. Live-dealer tables stream real games hosted by human dealers from studios. You play blackjack, roulette, baccarat, or Dragon Tiger against a real dealer and other players in real time. Your actions (hit, stand, bet) are visible to the dealer and recorded in the session. Slots, by contrast, are automated games. You spin reels displaying symbols like those in Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways. Each spin result is determined by the game's algorithm. Slots offer faster play and lower betting minimums, while live-dealer tables offer a more interactive experience. Both are available on depo99, and you can switch between them instantly from your account.

Bonus terms on depo99 typically include a playthrough requirement, which means you must wager the bonus amount a set number of times before you can withdraw it. For example, a bonus with a 3x playthrough means you bet three times the bonus amount across qualifying games. Most bonuses are limited to certain game types; slot games usually qualify fully, while live-dealer and sportsbook markets may qualify at reduced percentages or not at all. Bonuses expire after a set period if not used. To understand the exact terms of any offer available to you, check the promotion details on your account or contact our support team. We at depo99 do not publish generic bonus amounts because offers change based on your location and account status.

We at depo99 operate only where local law permits. Our services are available to users in supported jurisdictions who meet our eligibility requirements. You must be of legal age in your jurisdiction, provide valid identity documents, and comply with any local regulations governing online gaming and sportsbook access. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether depo99 is available in your area, contact our support team. Users are responsible for verifying that their access and use of depo99 comply with their own jurisdiction's law. Our legal notice page provides further details on our terms of service and your obligations.